Use the process of elimination. Start by disconnecting the pump from the hose and using your mouth to create suction. If you can create suction with your mouth, then it is the pump that is bad. If you still can’t create any suction then it’s either the hose, tube, or connectors that are the problem. When using your mouth you only need a connector on one end, so you’ll have an extra you can swap out with the one that connects to the tube. If you switch it and it doesn’t make a difference, that it’s not the connectors. Change the hose. If you still can’t get suction, there is a crack in the tube somewhere.
I’m assuming, of course, that you are using the right size tube with enough lube to create a good seal, and don’t have long hairs getting in the tube and breaking the seal.