What do you mean a bathmate upgrade?
Many people have used this device successfully without issue (including myself). You say your eq has gone down. What else in combination of the bathmate are you doing as part of your pe? How long have been doing pe? Are you properly conditioned? Do you warm up and warm down after using the bathmate?Although some people aren’t fans of the pump, a lot of other people are and don’t have an issue, there must be an anomaly that is causing you issues, which would have likely happened with you on any pump. (Again wondering if you’re doing to much to fast?)
Regardless of that. It is completely unprofessional and not ethical for what happened to you to have happened. Why offer a guarantee if it’s only a formality. I’m sure there is a possible solution out of this and I hope it gets resolved if you do want to go on to other ventures. Be prepared to have to describe that you were using a penis pump to some people in your efforts of a return at this point. (Hopefully that doesn’t bother you, remember they’re only strangers and you’d never have contact with them again).
Best of luck with the process!!
I originally brought the normal bathmate. They offered an upgrade (i.e. the latest hydromax) for 90 pounds more and I agreed. I had trouble with the devices they sent (valve was broken, no pressure etc) and ended up going back and forth posting the bathmate back. I finally got a working bathmate in late October 2014 and I have an email confirmation about this (even though they are claiming they didn’t send anything). I spoke to the guy on chat (given my previous working bathmate landed no results). He told me to take 2-3 weeks off and then restart for 30 days and then report back. I chose to only use the bathmate so I could give it a fair try. I followed his instructions 100%. My EQ absolutely sucked when using the bathmate in general however I thought this may be because it was growing. As a result of poor EQ my penis went smaller. I also got a stricture which the nurse had to open and told me to stop using the Bathmate. Once I stopped my EQ, size and everything returned back to normal. No more strictures etc happened. I said all of this to the Bathmate people yesterday and they dismissed everything. I did warm up always, use the Bathmate for 3 x 5 min intervals like the instructions said, didn’t over stretch, but at no point was my penis bigger in the tube for some reason. I always used it in the shower so did the warm down and left it alone after the workout and usually just slept so no reason for it to be ‘damaged’.
I agree I may be an anomaly but I genuinely followed what they said. Trust me, if it was working, I would be the happiest guy on Earth as I have had no success ever with PE.
I offered to negotiate a fair settlement fee vs full refund and they refused that too. They offered me 5 pounds which doesn’t even cover the postage cost back.