What do you mean a bathmate upgrade?
Many people have used this device successfully without issue (including myself). You say your eq has gone down. What else in combination of the bathmate are you doing as part of your pe? How long have been doing pe? Are you properly conditioned? Do you warm up and warm down after using the bathmate?
Although some people aren’t fans of the pump, a lot of other people are and don’t have an issue, there must be an anomaly that is causing you issues, which would have likely happened with you on any pump. (Again wondering if you’re doing to much to fast?)
Regardless of that. It is completely unprofessional and not ethical for what happened to you to have happened. Why offer a guarantee if it’s only a formality. I’m sure there is a possible solution out of this and I hope it gets resolved if you do want to go on to other ventures. Be prepared to have to describe that you were using a penis pump to some people in your efforts of a return at this point. (Hopefully that doesn’t bother you, remember they’re only strangers and you’d never have contact with them again).
Best of luck with the process!!
Start: Nov. 2017 - FL: 3.5", FG: 4", BPEL: 6.813, EL: 6.25", MSEG: 4.75"
Current: Feb. 2018 - FL: 4.75", FG: 4.625", BPEL: 7.375", EL: 6.8125", MSEG: 5.25"
Short term: NBPEL: 7"x5.25" - Ideal: NBPEL: 7.5"x5.5" - Dream: NBPEL:8"x6"