Quick Extender Pro - New Member

Been using the QEP for several weeks and have a question for those who have used one - How can there be traction if the sled and springs decompress all the way out? I have tried different length rods but it always extends back out to the starting position. I emailed customer service twice and they told me it was designed to decompress all the way back out? Maybe it’s just me but it seems like this would just be an extender instead of traction if so. I have measured and messed with it until I believe it’s at the correct length - I now experience a little discomfort on the underside of the shaft after an hour or so whereas before I felt nothing even with an extra inch of extension. I appreciate your thoughts.

The QEP was one of my first PE devices. I also did not understand the tension settings of the device. No matter how much I adjusted it, it felt like the tension was the same. Ultimately, I used the device for a few months, and then moved on to compression hanging.